IT Manager

Amsterdam

We are seeking a highly motivated and experienced IT manager reports to VP and Head of IT to provide hands-on leadership for the operation and support of the core computing environment for the company. This position is responsible for direct consultative support on information technology-based systems primarily in the areas of hardware resources, application software, and network support.

This position will create and manage escalation procedures and ensure service levels are maintained and provide “hands-on” user support for day-to-day administration, maintenance, and support of internal applications. Expectation is that this person will also provide maintenance and support of the technology infrastructure and develop new solutions as needed through project work.

Responsibilities include, but are not limited to:

  • The individual is responsible for leading our technical support team to provide outstanding end-user technical support along with excellent communication and customer service. All technical issues are initially reported directly or through our helpdesk, and it is critical that they are addressed promptly.
  • Coordinate all IT related activities for changes and support to systems, applications, platforms, hardware, and software of new and existing office locations
  • Provide administrator level hands-on-keyboard support for all referenced technology platforms
  • Deliver services at all levels in the organization, emphasizing Executive level support.
  • Possess strong problem-solving skills with ability to listen to the user’s concerns, identify problems and develop plan for resolving.
  • Establish and maintain a positive, productive relationship with operational partners and staff.
  • Lead infrastructure builds in new facilities.
  • Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
  • Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
  • Develop and maintain policies, procedures, and processes
  • Ensure robust 24×7 operational capability of critical IT functions
  • Manage computing hardware and software assets
  • Drive continuous improvement of business and IT processes
  • Keep current with the latest technologies and determine what new technology solutions and implementations will meet business demand

Requirements:

  • 5-7 years of progressive experience in Information Technology and End User Services.
  • Bachelor’s Degree – Information Systems or related field.
  • Good understanding of of Cloud application services including AWS, AZURE, G Suite, O365
  • Strong knowledge of enterprise applications, tools and operating systems, including: Windows, Linux Administration, Mac OS, office 365, MDM tools, Azure Active Directory, MS Endpoint Manager, SSO/MFA, MS Teams, Zoom, Cisco Meraki, IOS/Android, file sync and share tools, etc.
  • Good understanding of ISP Architecture, LAN/WAN design and implementation, firewall implementation, unified wireless access, active directory services, Linux and Windows server platforms, file sharing, backup/recovery and disaster recovery, cloud services, SaaS/PaaS technologies, and cybersecurity technologies.
  • Hands on experience across multiple technology domains a strong plus, especially in core infrastructure, systems infrastructure including Linux and cybersecurity.
  • Automation and Programing experience is a plus
  • Industry recognized technology certifications, specifically in enterprise architecture, vendor specific core infrastructure such as AWS/Azure/ storage and networking, and service delivery.
  • Experience and knowledge of ITIL governance and practices.

We offer the opportunity to join a highly dynamic biotech company. You can expect a collaborative environment created by a team with deep scientific expertise and an industrial track-record in T cell therapies. We value pro-active team-players who pursue their goals with dedication, endurance and a daring mindset. If you share our commitment to make a difference to patients in need, we can provide a unique opportunity to be a major contributor to the success of a well-positioned, well-financed growth-stage biotechnology company.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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